Refund Policy

At PackandServe.com, customer satisfaction is our top priority. We are committed to providing high-quality products and services. Please review our refund policy carefully to understand the terms and conditions.

Eligibility for Refunds:

Refunds are available for products that arrive damaged, defective, or incorrect due to an error on our part.
Requests for refunds must be made within 2 days of receiving the product.
The item must be unused, in its original condition, and in the original packaging to be eligible for a refund.

Non-Refundable Items:

Custom or personalized products
Perishable goods
Clearance or final sale items
Products that have been used, damaged by the customer or altered after delivery

Process for Refunds:

Contact our customer service team at [insert contact email/phone number] within 7 days of receipt to initiate a refund request.
Provide proof of purchase, along with photos of the product showing any damage or defects.
If the refund is approved, we will provide instructions for returning the item.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
We recommend using a trackable shipping method to ensure the safe return of items.

Refund Processing:

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
Shipping fees are non-refundable.

Exchanges:

We offer exchanges for defective or damaged items. Please follow the refund process to initiate an exchange.

Discretionary Authority: PackandServe.com reserves the right to deny refund requests that do not meet the conditions outlined in this policy.

Thank you for choosing PackandServe.com. We appreciate your understanding and cooperation.